How do I set up your product?
Your current setup guide
Explain the documented steps and include a source reference.
For small support teams and agencies
An AI support chatbot that starts with your answers.
Put your help pages and documents to work on your website. Knowvo retrieves relevant passages, generates a response with your connected AI provider, and offers a human handoff when strict mode finds insufficient evidence.
Build your support chatbot freeNo card required. Your provider API key is required; AI usage is billed separately.
What should you automate first?
Begin with repeat questions answered by stable, public documentation. The examples below describe intended workflows, not measured customer results.
What does your service include?
Your published service description
Explain the scope you have documented; escalate requests outside it.
Can you approve an exception for my account?
Requires a decision from your team
Collect contact details with consent and hand the question to a person.
Your first launch checklist
Upload one current help page or PDF. Wait for processing to finish, then test before publishing. A citation points to retrieved content; it does not prove the answer is correct.
- Ask 10 questions real customers have asked, using their original wording.
- Open each citation and check that it supports the answer, including numbers and conditions.
- Ask 5 questions your documents do not answer. Check that strict mode escalates.
- Test an outdated policy, an ambiguous question, and a request to ignore the instructions.
- Complete a handoff yourself: submit contact details, open the inbox, and send a human reply.
- Check the widget on mobile and verify the model and embedding provider costs.
Keep decisions and private account actions with your team
An uploaded knowledge base does not give the chatbot access to order status, account permissions, or refund systems. Knowvo is useful for explaining documented information. Account-specific lookups and actions require a separate integration and access controls; human handoff is the starting point.
Your selected providers receive content needed for generation and embeddings. Review their settings before uploading confidential information.
Measure useful answers, then improve
Review the first 20 conversations. Count correct answers, unsupported claims, handoffs that reached your team, and missing help content. Fix the documents and repeat the same test questions after changing a model or prompt. Treat a resolved status as a workflow label; verify customer outcomes from the transcript.